ARYA SPARES

We are a B2B platform, which means we work exclusively with businesses and focus on high-volume orders negotiated directly with manufacturers. We do not hold stock or sell to individuals.

If you're looking to purchase a small quantity or for personal use, we recommend contacting a local distributor or checking an online retail platform.

To apply for a B2B account, simply visit our login page and complete the application process. Once your application is submitted, our dedicated sales team will promptly get in touch with you. They will guide you through a brief company and business information form designed to help us understand your specific needs and requirements. This allows us to tailor our offers and establish the most relevant conditions for a successful partnership.

Absolutely! While our registered accounts currently provide access to pricing and the convenient option to place orders or request for quotes, we are continuously working to enhance our user experience. In the near future, we plan to introduce additional features and exclusive benefits for our registered users. By creating an account now, you not only gain immediate access to our products and ordering system but also position yourself to enjoy upcoming perks and tailored offerings as we expand our services.

We welcome and encourage requests for quotes on large quantity purchases. Our streamlined process makes it easy for you to initiate this by selecting the 'Request for Quote' option during the checkout process. Instead of proceeding to choose a mode of payment, you can simply opt for a quote, allowing our team to promptly assess your specific needs and provide you with a customized pricing proposal for your bulk order. We understand that large quantity purchases may come with unique considerations.

The lead time may vary based on the source factory and the availability or production requirements of the item. If the item is readily available, the standard preparation lead time is 5-7 days. However, if the item necessitates production, the general lead time is 3-4 weeks, with the possibility of extending up to 8 weeks during factory's peak seasons.

While we don't maintain traditional stock levels, our product listings include a mix of items. Some products may be readily available and can be prepared within a short lead time of 5 to 7 days, while others may require production. If you have specific inquiries about a product's status or lead time, feel free to reach out, and our team will be happy to provide you with the most up-to-date information.

We are committed to ensuring the quality of our spare parts, and many of them are sourced directly from OEM manufacturers. Electrical products may come with a warranty, guaranteeing their performance for up to one year. Our commitment to quality assurance means that you can rely on the reliability of our spare parts. If you have specific questions about the warranty for a particular product, feel free to reach out to our team for more detailed information.

We place a strong emphasis on delivering high-quality products to our customers. Our commitment to quality begins with the careful selection of suppliers. We work closely with reputable suppliers, many of whom are recognized manufacturers for renowned household appliances. By partnering with these established suppliers, we ensure that our spare parts meet rigorous industry standards.

In the unlikely event that you receive a defective part, we understand the importance of swift resolution. If you encounter any issues, please reach out to our dedicated customer support team immediately. Provide us with detailed information about the defects, and, if possible, include pictures or videos to help us assess the situation accurately.

Our team will promptly initiate a detailed claim with the factory. We are committed to resolving the issue promptly and effectively. Depending on the nature of the defect, we will work towards finding a solution, which may include replacing the part, offering a suitable alternative, or providing a refund if necessary.

Your satisfaction is our priority, and we are here to ensure a seamless resolution to any concerns you may have with our products.

Currently, we accept payments through two secure and widely used methods: PayPal and Bank Transfer. These options are chosen to provide you with flexibility and security in your transactions. If you have any specific payment-related inquiries or if you encounter any challenges during the payment process, our customer support team is ready to assist you.

For our regular customers, we currently follow industry-standard payment terms, which involve a 30% deposit upon order confirmation, with the balance settled before shipment. This practice aligns with the international nature of our business and ensures a secure and transparent transaction process.

We understand the importance of cash flow considerations, and we are actively exploring more flexible solutions for our most regular customers. In the near future, we aim to introduce alternatives such as payment against B/L (Bill of Lading) and the possibility of a line of credit. These options will provide our valued clients with greater convenience, allowing them to place orders without the need for an upfront deposit.

You have the flexibility to order directly online, whether it's in bulk using our SKUs, or by browsing through our catalog. If you're looking for specific items, you can use the search bar to quickly locate and add products to your order one by one.

For bulk orders, simply input the relevant SKUs and quantities to streamline the process. You have the option to further streamline the process by uploading a CSV file containing your product codes and quantities. This bulk upload feature is aimed at saving you time and ensuring accuracy in your order.

Moreover, we understand the importance of convenience for repeat orders. Our platform allows you to save an order as a shopping list, facilitating rapid and hassle-free reordering. This feature is particularly beneficial for users who frequently require the same set of items.

If you ever need assistance or have specific requirements, our customer support team is ready to help.

We understand that circumstances may change. You can modify or cancel your order, provided that you contact our team promptly before the order is definitively validated through payment or deposit. Our dedicated customer support team is here to assist you throughout this process. Please reach out to us as soon as possible, and we will work together to address any adjustments or cancellations you may need.

Yes, there are minimum order quantities (MOQ) for spare parts, and these quantities are typically specified at the product level. The minimum quantities are influenced by various factors, including the source, standard packing, and production requirements.

If you find that the specified MOQ does not meet your needs, we encourage you to reach out to our team. We understand that each customer's requirements may vary, and we're more than willing to explore possibilities on a case-by-case basis. Feel free to contact us directly, and we will liaise with the source to assess the feasibility of accommodating your specific order quantity.

Alternatively, when placing an order, you can utilize our quote request feature. During this process, you have the option to add a note in the 'Additional Information' field just below the desired shipping date. Here, you can specify your desired MOQ for a particular product. Our team will then work closely with you and the source to find the best solution that aligns with your requirements.